K732 – CritiCall telephone consultation - Referring physician
OHIP Consultation & Visit Premium Codes Code — CONSULTATIONS AND VISITS · Schedule of Benefits
CritiCall telephone consultation is a service where the referring physician, or nurse practitioner in light of his/her professional knowledge of a patient, requests the opinion of a physician (the 'consultant physician') by telephone and where the telephone consultation has been arranged by CritiCall Ontario. Definition/Required elements of service – Referring physician/Nurse practitioner The referring physician/nurse practitioner initiates the telephone consultation through CritiCall for the purpose of discussing the management of the patient and/or transfer of the patient to the consultant physician. In addition to the Constituent and Common Elements of Insured Services described in the General Preamble of this Schedule, this service includes the transmission of relevant data to the consultant physician and all other services rendered by the referring physician/nurse practitioner to obtain the advice of the consultant physician.
When to Use
- Use K732 when you are a community-based physician initiating a CritiCall request for patient management or transfer advice.
- Use K732 when the consultation occurs outside of an emergency department or hospital urgent care setting.
Common Pitfalls
- Billing K732 instead of K736 when the service is performed while you are on duty in an emergency department or urgent care clinic.
- Attempting to bill K732 for a standard inter-physician consultation that was not arranged through the CritiCall Ontario system.
Billing Tips
- K732 is eligible for payment in addition to other services provided to the same patient on the same day, unlike standard consultation rules.
Effective: April 1, 2026
A. Consultations and Visits
CONSULTATIONS AND VISITS
Consultation
Consultations
The Definition/Required elements of service and Payment rules for consultations in the General Preamble are not applicable to CritiCall telephone consultations.
This service is eligible for payment in addition to visits or other services provided to the same patient on the same day by the same referring physician.
Ready to bill this code?
SnapBill makes OHIP billing simple — auto-filled codes, validation, and batch submission.